Privacy notice

Effective Date: June 2023

1. Introduction

At Cevero Support Services, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you engage our in-home care services.

2. Information We Collect

We may collect the following types of information:
• Personal Information: Name, address, phone number, email address, date of birth, and emergency contact details.
• Health Information: Medical history, current health status, medication details, and care preferences.
• Financial Information: Billing details, insurance information, and payment history.
• Other Information: Any other information you voluntarily provide to us during the care process.

3. How We Use Your Information

We use your information for the following purposes:
• To provide and manage in-home care services.
• To communicate with you and your family regarding care plans and services.
• To process payments and manage billing.
• To comply with legal and regulatory requirements.
• To improve our services and customer experience.

4. Disclosure of Your Information

We may share your information in the following circumstances:
• With Healthcare Providers: To coordinate care and communicate with other healthcare professionals involved in your treatment.

To Third-Party Service Providers: We may share your information with trusted partners who assist us in providing services, such as billing and payment processing.
• As Required by Law: We may disclose your information to comply with
applicable laws, regulations, or legal requests.

5. Security of Your Information

We implement a variety of security measures to protect your personal information. Access to your information is restricted to authorized personnel only, and we regularly review our data security practices.

6. Your Rights

You have the following rights regarding your personal information:
• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to your personal information if you believe it is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at:
Cevero Support Services LTD, Office 13 Mercury House, Shipstone Business Park, North Gate, Nottingham, NG7 7FN.
Email: info.support@cevero.co.uk
TEL: 01332 949721
Thank you for trusting Cevero Support Living with your care needs. Your
privacy is important to us.