CEVERO Care terms of use

Last updated: 1 October 2026

1. About these terms

These terms apply to the CEVERO Care mobile app and web portal (“the app”), provided by Cevero Groups Ltd, 35 Germander Place, Milton Keynes, MK14 7DW, United Kingdom (“Cevero”, “we”, “us”).

By signing in to or using the app you agree to these terms. Our CEVERO Care privacy policy explains how we handle personal information. Care companies also have a subscription agreement with us; if that agreement and these terms differ, the agreement applies to the care company.

2. Who can use the app

The app is for care companies that subscribe to CEVERO Care, the staff they invite, and family members they invite to the family portal. You must be 18 or over. Your access comes through the care company, which decides your role and what you can see.

3. Your account

• Keep your sign-in details private and do not share your account.
• Use two-step verification where it is offered or required.
• Tell your care company or us straight away if you think someone else has used your account.
• Keep your contact details up to date.

4. Using the app properly

You must use the app only for the work or care it is meant for, and keep records accurate and honest. You must not:

• look at, copy or share information you do not need for your role;
• use the app for anything unlawful, or to harass or harm anyone;
• try to get into accounts, data or parts of the system you are not allowed to use;
• upload harmful code, or interfere with the app or its security;
• copy, change, reverse engineer or resell the app, except where the law allows.

Information about people who receive care is confidential. Treat it with the same care inside the app as you would anywhere else.

5. Care companies’ responsibilities

Each care company is responsible for:

• the care and support it provides, and its registration with the Care Quality Commission or other regulators;
• the accuracy of the records it keeps in the app;
• who it gives access to, and removing access when someone leaves;
• its own obligations under data protection law as data controller for its records.

6. The app is a tool, not a care service

CEVERO Care helps care companies plan, record and manage care. It does not provide care, medical or clinical advice. Alerts, reminders and reports support professional judgement but do not replace it. In an emergency, call 999.

7. Subscriptions and payment

Care companies pay for CEVERO Care under the plan and terms agreed when they subscribe. A free trial may be offered for a limited period. Fees, billing periods and cancellation are set out in the care company’s plan. Care workers and family members do not pay to use the app. We may suspend a care company’s access if fees are not paid, after giving notice.

8. Your data

Each care company owns the records it puts into the app. It gives us permission to store and process them only to provide and support the service. A care company can ask for an export of its data. When it stops using CEVERO Care, we return or delete its data as set out in its agreement with us.

9. Availability and updates

We work to keep the app available and reliable, but it may sometimes be unavailable for maintenance or for reasons outside our control. We will try to give notice of planned maintenance. We update the app to improve it and keep it secure; you may need to install the latest version to keep using it.

10. Our intellectual property

The app, its design and its software belong to Cevero or our licensors. We give you a personal, non-transferable right to use the app for as long as you have access, in line with these terms.

11. Suspension and ending access

We may suspend or end access to the app if these terms are broken, if there is a security risk, or if the law requires it. Your care company can remove your access at any time. You can stop using the app at any time and ask for your account to be deleted, as explained in our privacy policy.

12. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

For care companies, our liability is set out in the subscription agreement. Otherwise, we are not responsible for losses that were not foreseeable, for loss of business or profit, or for losses caused by events outside our reasonable control. If you use the app as a family member, your rights as a consumer under UK law are not affected.

13. App stores

If you download the app from Google Play or the Apple App Store, that store’s terms also apply to the download. The store is not responsible for the app or for support; Cevero is.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts. Please contact us first so we can try to put things right.

15. Contact us

Cevero Groups Ltd, 35 Germander Place, Milton Keynes, MK14 7DW
Email: info@cevero.co.uk
Phone: 01332 949721